Threefold Frontdesk is a virtual voice agent that provides residents with information 24/7, helps relieve staff from taking requests and complaints, and in working hours helps residents get to the right person without listening to complicated phone trees
A Live AI agent that help you log requests and answer basic questions, saving staff time for more complex matters
Every request submitted can be logged as a ticket, assigned to a staff member and sent over email / Teams, so nothing falls between the cracks
Every request submitted is logged and assigned to a staff member, so nothing falls between the cracks
The Front Desk can connect to data sources like your website, city code, City FAQs and department/staff knowledge base, ensuring information is up to date and allowing monitoring of the topics mentioned.
The Front Desk can connect to data sources like your website, code, FAQs ensuring information is up to date